Frequently Asked Questions
Everything you need to know about our authentic French pastries and delivery services.
How do you ensure the freshness of your pastries during shipping?
All our pastries are baked fresh to order and flash-frozen before being packed in insulated thermal liners with dry ice or gel packs to maintain their texture and flavor during transit.
Do you offer nationwide delivery?
Yes, we ship our artisanal baked goods across the continental United States. We use expedited shipping to ensure your treats arrive within 1-2 days of leaving our bakery.
What is your policy on returns and refunds?
Since our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo for a full refund or replacement.
Are there any gluten-free or vegan options available?
While we specialize in traditional French recipes, we do offer a selection of naturally gluten-free macarons. Please check the product descriptions for specific allergen information as our kitchen handles wheat, nuts, and dairy.
How should I store and reheat my croissants and bread?
For the best experience, we recommend enjoying your pastries immediately. If saving for later, store them in an airtight container at room temperature for 48 hours or freeze them. Reheat in a 350°F oven for 3-5 minutes to restore crispness.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your pastries arrive perfectly timed for your special event or gift.